How to order

From first idea to project quote.

A clear product brief helps us review options, sample needs and delivery arrangements with you.

01

Share your requirements

Tell us the material, approximate quantity, project location and timing. Include a reference or specification if you have one.

02

Review product options

Discuss the dimensions, finishes, installation details and documents relevant to your application.

03

Confirm samples & your quote

Check sample arrangements and review pricing, currency, quantities, included costs and proposed delivery terms.

04

Agree on the order & delivery

Confirm the final specification and written commercial terms before committing to the order.

Before confirming an order

Know the details.
Plan the delivery.

Where can my order be delivered?

Provide the country, province or state, city and postal or ZIP code. Service availability and the delivery arrangement are confirmed for your location and selected products.

Is there a minimum order quantity?

Minimum quantities depend on the product and supply arrangement. Share your approximate quantity, even if it is still being decided.

What is included in the price?

Review the currency, unit, quantity, freight, taxes and other charges in the written quote. Confirm which party is responsible for each part of the delivery.

How are lead times confirmed?

Availability, production time and transport time are considered separately. A proposed schedule is confirmed with the product and destination details.

What happens if an item arrives damaged?

Before ordering, confirm the seller’s inspection, damage reporting, returns and warranty terms. Keep the order reference and photographs when raising an issue.

Have a project in mind?

Tell us what you are sourcing.

A product list, a reference or an idea is a good place to start.

Request a Project Quote